FAQ

Ordering our products on our website is easy. Find the product you are interested in, add it to your cart and complete your purchase at checkout. Business customers are also welcome to contact us for a quote for larger orders or projects with specific requirements.

Yes, we primarily serve businesses. You can order directly on the website or contact us for a quote for larger volumes or custom solutions.

You will receive an order confirmation by email once we have received your order. When the products ship, you will receive a shipping notification and tracking information.

Contact us as soon as possible. If your order has not yet been packed or shipped, we can often help you adjust it.

Make sure your contact and payment details have been entered correctly. If you run into any problems, you are always welcome to contact our customer service.

Shipping costs depend on the product’s weight, volume and delivery address. The exact shipping cost is shown at checkout or stated in the quote.

We deliver mainly within Sweden. For exports abroad, please contact us for a quote.

No, deliveries are made to the property line or gate. Unloading, mounting and carry-in are not included.

In-stock items are normally delivered within 2–5 business days. Made-to-order items have a longer lead time, which is stated on each product page or in the quote.

You will receive a shipping notification and tracking information when your order ships. The carrier will contact you before delivery if needed.

Businesses can pay by invoice, card or prepayment. Quote-based orders are invoiced as agreed.

You can choose to display prices with or without VAT on the website. At checkout, VAT is always itemized separately.

Yes, you will receive an order confirmation and receipt by email. Business customers are invoiced as agreed.

As a private consumer, you have a 14-day right of withdrawal. Products that are custom-made or customized are not covered by the right of withdrawal.

Business purchases are governed by the Swedish Sale of Goods Act, and the right of withdrawal does not normally apply. If the product is defective, contact us to file a complaint.

Contact us before returning an item. We will give you instructions on how to proceed. Returns without prior approval will not be accepted.

If your complaint is approved, you may receive a replacement, a repair or a refund. This is handled as agreed.

Products that are custom-made or adapted to the customer’s requirements are not covered by the right of withdrawal or open purchase.

You can reach us by phone or via the contact form on the website. We respond within 24 hours on weekdays.

No, we are an online business and do not have a physical store. Feel free to visit our website for inspiration and information.

Yes, we use cookies to improve your experience. Read more in our privacy policy.